We are happy to help you with a return if you reach out within 30-days of your delivery date and your item has not been used!
If plastic wrap is no longer intact, but the product has not been used we are able to accept returns on the product!
Please reach out to firstname.lastname@example.org or click on our chat to begin the return or exchange process. We accept returns by the date that you reach out, so if one of our team members does not contact you until after 30 days, do not worry, we will still help you out!
Once your return has been processed by our fulfillment center, we will refund you for the returned item(s) minus a €3.50 return fee.
All refund recipients will receive an email confirmation for their records.
Please note, at this time the following return exclusions apply:
- International orders are not eligible for returns.
- The Adventure Box Subscription, Gift Cards, and Film are final sale items.
- The Advent(ure) Calendar is a special, holiday product if it has been used or is not in its original packaging we are unable to accept returns.
Things to note:
- We will need the Order Number associated with your original order.
- It can take up to 10 business days for a return to be processed once it has arrived at our fulfillment center.
- Please do not, purchase your own return label, but get one from our Customer Experience Team.
We would love to help get you the product that is right for you! We are able to do exchanges on products that are eligible for returns (within 30 days of delivery and unused).
The process will begin as a return but once the return is on its way back to us, proven by the tracking updates, we can begin the exchange process.
Please note, you will be responsible for the shipping of the exchanged item.
We will refund you or send you an invoice depending on the price difference between your original product and the one you are hoping to exchange.
We will ship your exchanged item once the invoice has been paid!