Refund policy

REFUND POLICY

If you are needing a refund reach out to our Customer Experience Team at eu.support@theadventurechallenge.com or use our chat. Please provide us with the reason for your requested refund. 

We are only able to refund the original payment method that is on file from your order. 

All refund recipients will receive an email confirmation for their records. We can only refund the payment method on file. 

If you need a refund for a promo code please note:

  • Only one promo code can be used per order.
  • Promo codes do not apply to subscription products.
  • We cannot backdate promotions.
  • We cannot refund a promo code without the promo code title.
  • The promo code must be active at the date of purchase.
  • Promo codes are not eligible on subscription items unless specified.
  • Must promo codes have exclusions such as; one-time use, one per customer, and date ranges. 
  • Free shipping promos and deals are not eligible for international or express shipping. 

For defective/damaged products, contact us with a photo of the damage and our Customer Experience Team will help you with the next steps. 

CANCELATION POLICY

We cannot guarantee edits or order cancellations because your order will be sent to our warehouse shortly after you place your order.

If your order has not yet shipped, we would be happy to edit your order! ​For assistance, click the Live Chat button and type "Edit Order" to help us get all the necessary information to help you.

If we are able to cancel your order we will send you a confirmation email with your refund. 

If we are unable to cancel or edit your order we can help you with the next steps for a return or exchange. 

Please note, we are unable to file exchanges for international orders. 

RETURN POLICY

If you need to return, exchange, or replace any unused item(s) within 30 days of your delivery date, we are happy to help!

Customers will receive store credit for returned items. 

The following return exclusions apply: Used items, such as scratched challenges, torn perforations, photos taken, film inserted, writing in books, etc., International orders, The Adventure Box Subscription, TAG, Gift Cards, and Film

We hope that this is not the case for you, but if your order arrives damaged or you are having an issue with your product, please reach out to our support team with a photo of the damage and our team would be happy to assist you!

Please note: Packages shipped with a different shipping label than the one provided may not receive a refund or the refund may be delayed. Orders to Norway have 15 days to request a return (see your customer rights here.) Orders to Switzerland are not eligible for a return or exchange at this time as they are international from the EU.