Returns & Refunds

We want you to be happy with your purchase. However, if you need to return any item(s), we’re here to help!

If you request a return within 30 days of your delivery date and your item has not been used, you are eligible for a return.

We are still able to accept returns on opened products that are unused, but we will need to know if the plastic has been removed so our team can know what next steps to take in the return process. 

Please follow these steps for a return:

1. Reach out to eu.support@theadventurechallenge.com, letting them know the item(s) and reason(s) for your return. 

2. If your item(s) are eligible for a return, our Support Team will provide you with an RMA # to write on your return box and the return address.

3. Purchase a return label, write the RMA # on the box, and send the package. Make note of the tracking number. 

4. Email the Support Team back with the carrier and tracking number so we can connect your return to your original order.

5. Once our Fulfillment Center has processed the return we will refund you for your returned item(s).

Please note: If there is no RMA # written on the box and we are not provided with the carrier and tracking number, we will not be able to connect your return to your original order and will not be able to refund you for your returned item(s). If we are able to find your return we will refund you minus a Є5 restocking fee.

It can take up to 10 business days for a return to be processed once it has arrived at our fulfillment center.

Return Exclusions: At this time, used products (challenges scratched, perforations torn, writing in product, etc.) and Gift Cards are not eligible for returns. If a return comes to our warehouse and is used, the incorrect item, and/or no longer eligible for a return, we will not be able to refund you for that item.

We would love to help get you the product that is right for you! An item is eligible for an exchange if the request is made within 30 days of delivery. 

The process will begin as a return but once the return is on its way back to us, as proven by the tracking updates, we can begin the exchange process.

If the item you are exchanging for is not the same price as the new item, you will either get a refund or be required to pay the difference between your original product and the one you are hoping to exchange.

We cannot guarantee edits or order cancellations because your order will be sent to our warehouse shortly after you place your order.

Please reach out to our Customer Experience Team at eu.support@theadventurechallenge.com or use our chat with your cancelation or edit order request.

If we are able to cancel your order we will send you a confirmation email of your refund.

If we are unable to cancel or edit your order we can help you with the next steps for a return or exchange.

If you are needing a refund reach out to our Customer Experience Team at de.support@theadventurechallenge.com or use our chat. Please provide us with the reason for your requested refund. 

We are only able to refund the original payment method that is on file from your order. 

All refund recipients will receive an email confirmation for their records.

If you need a refund for a promo code, you can only use one promo code can be used per order, we cannot backdate promotions that have already expired, and we cannot refund for a promo code without the promo code title.

Refunds can take up to 10 business days to process and will be submitted back to your original method of payment.

You'll receive a notification via email once your refund has been submitted.

For defective/damaged products, contact us with a photo of the damage and our Customer Experience Team will help you with the next steps. 

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