Q: Return Policy

If you need to return any item(s), we’re here to help!If you request a return within 30 days of your delivery date and your item has not been used, you are eligible for a return and will receive store credit. Orders to Norway, are eligible for a return if they reach out within 15 days of delivery. Check out your rights as a Norwegian customer HERE. Orders to Switzerland are not eligble for returns at this time. We are still able to accept returns on opened products that are unused, but we will need to know if the plastic has been removed so our team can know what next steps to take in the return process. Our team will provide you with a return label to mail the package back to us! Once your item has been returned you will be given store credit, for the returned items. After you have been given your return label, you have 28 days to ship back the return. Return Exclusions: At this time, used products (challenges scratched, perforations torn, writing in the product, etc.) and Gift Cards are not eligible for returns. If a return comes to our warehouse and is used, the incorrect item, and/or no longer eligible for a return, we will not be able to refund you for that item. Shipments to Switzerland are not eligble for a return.

Q: Refunds

If you are in need of a refund, please click the Live Chat button and follow the appropriate prompts. This is the most efficient way for our agents to get all the information up front and help you as quickly as possible.We are only able to refund the original payment method that is on file from your order. All refund recipients will receive an email confirmation for their records.Refunds can take up to 10 business days to process and will be submitted back to your original method of payment.You'll receive a notification via email once your refund has been submitted.For defective/damaged products, contact us with a photo of the damage and our Customer Experience Team will help you with the next steps. Please note: If you need a refund for a promo code, you can only use one promo code can be used per order, and we cannot backdate promotions that have already expired. We cannot refund for a promo code without the promo code title and the code must be active at the date of your order. Free shipping promotions are not applicable for international orders, shipments to Malta or Cypress, or express shipping.

Question 1

Return Policy

Accepted Answer

Return Policy

If you need to return any item(s), we’re here to help!

If you request a return within 30 days of your delivery date and your item has not been used, you are eligible for a return and will receive store credit.

Orders to Norway, are eligible for a return if they reach out within 15 days of delivery. Check out your rights as a Norwegian customer HERE.

Orders to Switzerland are not eligble for returns at this time.

We are still able to accept returns on opened products that are unused, but we will need to know if the plastic has been removed so our team can know what next steps to take in the return process.

Our team will provide you with a return label to mail the package back to us!

Once your item has been returned you will be given store credit, for the returned items.

After you have been given your return label, you have 28 days to ship back the return.

Return Exclusions: At this time, used products (challenges scratched, perforations torn, writing in the product, etc.) and Gift Cards are not eligible for returns. If a return comes to our warehouse and is used, the incorrect item, and/or no longer eligible for a return, we will not be able to refund you for that item. Shipments to Switzerland are not eligble for a return.

Question 2

Exchanges

Accepted Answer

Exchanges

We would love to help get you the product that is right for you! We are able to do exchanges on products that are eligible for returns (within 30 days of delivery and unused).

The process will begin as a return but once the return is on its way back to us, proven by the tracking updates, we can begin the exchange process.

If you are wanting to exchange for a more expensive item we will ship your exchanged item(s) once an invoice for the difference has been paid!

If you are hoping to exchange for a less expensive item, we will refund you or send you for the price difference between your original product and the one you are hoping to exchange.

Please see the return policy for return exclusions, which apply to exchanges as well.

Question 3

How to Return an Item

Accepted Answer

How to Return an Item

Please click the Live Chat button and type Exchange. You then will be prompted to answer some questions so our Support Representives can have all the needed information and help you out as quickly as possible!

We accept returns by the date that you reach out, so if one of our team members does not contact you until after 30 days, do not worry, we will still help you out!

Once your return has been processed by our fulfillment center, we will give you store credit for the returned items.

Please note: Packages shipped with a different shipping label than the one provided may not receive a refund or the refund may be delayed. See the Return Policy for return exclusions.

Question 4

Cancelation and Edit Order Requests

Accepted Answer

Cancelation and Edit Order Requests

We cannot guarantee edits or order cancellations because your order will be sent to our warehouse shortly after you place your order.

Please click the Live Chat button for the quickest and most efficient way to request an edit to your order.

If we are able to cancel your order we will send you a confirmation email of your refund.

If we are unable to cancel or edit your order we can help you with the next steps for a return or exchange.

Please note: Used items, gift cards, orders to Swizerland, and subscription items are final sale.

Question 5

Refunds

Accepted Answer

Refunds

If you are in need of a refund, please click the Live Chat button and follow the appropriate prompts. This is the most efficient way for our agents to get all the information up front and help you as quickly as possible.

We are only able to refund the original payment method that is on file from your order.

All refund recipients will receive an email confirmation for their records.

Refunds can take up to 10 business days to process and will be submitted back to your original method of payment.

You'll receive a notification via email once your refund has been submitted.

For defective/damaged products, contact us with a photo of the damage and our Customer Experience Team will help you with the next steps.

Please note: If you need a refund for a promo code, you can only use one promo code can be used per order, and we cannot backdate promotions that have already expired. We cannot refund for a promo code without the promo code title and the code must be active at the date of your order. Free shipping promotions are not applicable for international orders, shipments to Malta or Cypress, or express shipping.

Question 6

Additional Information

Accepted Answer

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