FAQ

Visit our Shipping & Tracking info page HERE.

We accept PayPal, Amazon Pay, Google Pay, Apple Pay, Shop Pay, Visa, Mastercard, American Express, Discover, as well as JCB, Diners Club and Elo.

Absolutely! We partner with trusted platforms, such as the ones listed above, and all major credit cards. We chose the methods you love to ensure the safest, most secure shopping experience.

Be sure to sign up for our mailing list so you don't miss out on any promo code specials or new products in the future. That’s where you’ll find the best deals.

You can also follow our Facebook and Instagram @theadventurechallenge for some cool giveaways and a good time. 

**Please note: you can only use one code per order, so you'll want to use the code that will get you the best discount, and save the others for another time.

You should have received a confirmation email soon after you made your purchase. It may have ended up in your spam folder. If this is not the case, please reach out to our customer support team at de.support@theadventurechallenge.com.

You will receive an email with tracking information as soon as your order ships.

Go to your email inbox and open any past email we’ve sent you. In the email footer, click the link to manage your email preferences. There, you’ll be able to choose the types of emails you receive from us.

Glad you want to come back, we‘ve missed you.

If you purchased a pre-order or back-order item, there will be an estimated shipping time under the product listing as well as on your confirmation email.

You will receive an email with tracking information as soon as your order ships.

**Please note: if your order contains a pre-ordered or back-ordered item, the entire order will ship when the pre-ordered or back-ordered item(s) are in stock.

If you’re just looking for a status update:

Hit the chat icon below, and click "Track An Order". From there, you can enter your email and order number to get the latest update from the carrier if your order has been shipped.

If the carrier hasn’t updated your tracking, sometimes it’s just because the tracking scans are delayed. Carriers do not scan packages when they're collected from our warehouse, but only once they get to the first distribution center. Often shipments will suddenly resurface in transit, out for delivery, or even delivered.

If your order is STILL in transit (for more than 14 days of not moving):

Because tracking scan delays have become more frequent since COVID began, our fulfillment center has required we wait 14 days without a tracking update before we are able to file a ‘lost in transit’ claim. Thankfully, this is because packages often resurface.

If your order has gone 14 or more days without a tracking update, please reach out to us at de.support@theadventurechallenge.com with your order number. We'd be happy to help get a claim filed and a replacement order shipped. Lost orders are the worst. We won’t leave you hanging.

If your order is marked as delivered but you didn't receive it:

Don't panic! This happens more than you'd expect, for a handful of reasons. Here are a few things you can check:

- Delivery scans often update before the package actually arrives at the final destination. We ask that you allow 2-3 days for it to arrive late. 

- It could be worth checking with your neighbors to see if it was mis-delivered. 

- We also suggest that you check your confirmation email to confirm that the address entered at checkout is correct. 

- And lastly, it's also worth reaching out to your local post office (or whomever shipped your order) as they would have the most recent update on your shipment.

Nonetheless, if your order does not arrive within 2-3 days and you have no luck with your neighbors, please reach out to our support team at de.support@theadventurechallenge.com. We’d love to lend a hand.

A bulk order is anything over 10 items. Please note that a set or a bundle is considered 1 item.

Orders between 10 - 89 items can use any valid promo code/sale! Orders with 90+ items will get a special wholesale discount, but please note that promotions/sets/bundles do not apply. Cameras can not be included in wholesale orders at this time.

We will help you get the best shipping option for your large order. All bulk orders must ship to one location.

To make a bulk order, email support@theadventurechallenge.com. 

Subject Line = "Bulk Order (#XX items)" With the XX being the number of items you are hoping to purchase.

Message body: include the items and quantity, your phone number, and your shipping address.

If your order is between 10 - 89 items let us know if you have a promo code you would like us to use. Sign up for our mailing list via the link at the bottom of our site to receive special discounts and offers.

Someone will get back to you within 1-2 business days.

Please note, you can not use gift cards on bulk or wholesale orders.

Our German web store currently only ships to addresses in Germany.

To ship internationally, simply select the flag (in the top right corner of the site) of the country in which you wish to place an order. The US store ships just about anywhere in the world but shipping times and fees may vary.

International shipping can typically take anywhere from 7-21 business days.

Estimated shipping fees will be calculated at checkout before purchase. Some countries may require customs/collection fees. These are out of our control. Please check with your local customs agency before placing your order to get an estimate of the taxes and fees that may apply. 

All of our products are created to encourage a lifestyle of adventure - to explore outside of your habits, dive deeper into your relationships, and create meaningful memories.

Each product comes with our signature scratch-off film that will reveal the adventure, date, or challenge to do with your friends, family, or loved ones. Use the included plastic scratchers to reveal the activity of your choice. 

There are icons next to each activity that will give you some indication of preparations you’ll need to make before completing the activity (location, price, etc.).

Our classic editions (Couples, Family, Friends, Solo, and In Bed) also come with a ‘sticky strip’ to attach your polaroid picture and a blank space to write down a brief summary of your new memory. 

For instructions on how to use the L’omo Instant Polaroid camera, please refer to the product user manual.

Our Adventure Challenge books are not country/region-specific, but because we are a US-based company, you’ll definitely see some American culture in the challenges. The main discrepancies you’ll see are the general cost per challenge reflected in USD and references to some American history, movies, and/or games. All are referenceable on the internet. Some challenges do call for a general location, such as a market or a body of water, but you can always adjust the challenge to your needs or liking. Feel free to get creative with how you complete your challenges.

We’d love to create a book specifically for each country, but that may take a few more years. In the meantime, we do think our American version can still provide loads of adventure inspiration to you, no matter where you are in the world.

**Please note: At this time, all of our products are only available in English.

No, you don’t. All of the challenges fall into different categories. Feel free to choose a date based on how you feel in the moment!

We have placed icons beside each challenge so that you can plan and prepare for the adventure ahead. Any challenge with the ‘baby’ icon indicates childcare will be needed.

The Couples, Friends, Solo, and Family Editions, as well as Blind Dates, are completely gender-neutral, so no matter what type of relationships you have, you can enjoy these editions without modifying the pronouns.

The Adventure Challenge ...In Bed will work extremely well for LGBTQ+ couples, however, it does include specific he/she pronouns on occasion. We purposely limited the use of these pronouns to remain inclusive to all sexual orientations while still informing heterosexual couples how to best enjoy certain challenges. This book is for all types of couples who are looking to spice things up.

Our heart is allyship and education. With the growth of our company, we are diversifying our social content and advertising to better represent people and cultures across the world! :)

We include small plastic scratchers in every box.

Lost them? To reveal your challenge, we'd suggest using your fingernail or something with a smooth but firm plastic edge (such as a credit/debit card or guitar pick). We've noticed coins can damage the scratch-off material. Make sure to scratch slowly and lightly at first.

Well, kind of. We believe that adventure is not based on our abilities, but limited only by our imagination. That said, your safety should be the highest priority. All of our challenges can be easily modified to suit your needs, but are not worth putting yourself in unnecessary danger. There are definitely some that anyone can do, and a handful of others that will require a little creativity.

We want you to be pumped about your new purchase. However, if you need to return any item(s), we’re here to help!

To be eligible for a return you need to reach out within 30-days of your delivery date!

Check out our full return policy and exclusions HERE.

For defective products, contact de.support@theadventurechallenge.com with a photo and/or video of the defect in question, and we will get a good order in your hands.

If you’d rather just receive a refund for the defective item, initiate a return, and your refund will be processed back to the original method of payment. 

Your order will be sent to our warehouse shortly after you place your order, so we cannot guarantee edit or cancelation requests will be be able to be completed.

If you were hoping to edit or cancel your order but it has already shipped we would be happy to help you with a return, new order, or exchange. Reach out to us via email or live chat and we will help you with the next steps!

Since we will cover the cost of your return label, we do not refund the original shipping for returns unless you are in a situation where you will need to purchase your own return label.

All refunds will be processed back to the original method of payment.

You can expect to see the refund in your account in up to 10 business days.

All refund recipients will receive an email confirmation for your records.

All of our challenges in the Couples Edition focus on connection, fun, and creating memories.

There aren't any overtly sexual dates since we wanted to focus the challenges on bonding and togetherness, and also to apply to a wide range of couples. The most "risque" date is painting on each other where the challenge says "clothing optional". That is about as crazy as it gets!

It also features a wide range of activities suitable for all ages! It can be fun and relatable to new couples in their teens, but also just as exciting and fun for a couple who has been married for 25 years. :) We even have siblings and dads and daughters that do the Couples Edition together!

All our other editions carry the same vibe and general fun feeling that is centered around connection and making memories. :)

Families come in all shapes and sizes, and we took this into consideration when designing the Family Edition. There aren't specific titles used to be considerate of all the different forms that families can take!

The only thing that you can make note of is the “parent/child” language used. One challenge suggests that parents and kiddos will form teams, but everything else is very neutral.

We think the Family Edition is ideal for families of 4 or more and for kids ages 4+! However, we've had smaller families or families with younger children adjust the challenges to best fit what they are looking for.

There are a few challenges where you may want to invite extended family or friends to join you but these challenges will specify in the description.

We think the Friends Edition is ideal for 18+! But many people older and younger have found really enjoyed them as well!

We also tested them ourselves and we loved them. The Friends Edition is mostly made for two people but there are also specific group adventures. Really any of the challenges could be done with several people if you are looking to modify them! :)

All the editions carry the same vibe and general fun feeling that is centered around connection and making memories!

The Solo Edition is all about connecting, adventuring, and getting out of your own comfort zone! There is a wide range of challenges that will help you learn more about yourself and turn ordinary days into memorable ones.

We don't have a strict age recommendation, but because our Solo Edition will only take 'me, myself and I' on various adventures with new places and people, if you're under 18 we'd just want you to make sure to check in with your parent or guardian before going on any challenges.

The Adventure Challenge ...In Bed is designed for couples who are wanting to explore new areas of intimacy with your one another.

It is designed to help you see and appreciate each other’s minds, hearts and bodies in new and deeper ways.

We are so excited to hear you are interested in The Adventure Challenge products!

At this time, we do have a handful of products that are only available on our US site.

BUT don't worry, because we can be ship internationally!

Check out our US site HERE!

Please note we cannot ship The Adventure Box Subscription, Film, or batteries internationally.