Frequently Asked Questions
Placing an Order
We accept PayPal, Visa, Mastercard, American Express, Discover, Amazon Pay, iDeal, Bancontact, Google Pay, Apple Pay, Shop Pay, JCB, Diners Club, and Facebook Pay.
Sign up for our mailing list at the bottom of our website to be sent all of our best discounts and updates such as product launches, translations, and location updates!
You can also follow our Facebook, TikTok, and Instagram @theadventurechallenge for some cool giveaways and content!
Please note: You can only use one promo code per order, we cannot backdate promotions, and they must be active at the date of purchase. Most promo codes have exclusions such as; one-time use, one per customer, date ranges, and product or price specifications.
Free shipping promotions do not apply for international shipments, Express shipping, or shipments to Malta or Cypress.
The default currency for our European store is the euro (EUR). Countries in the EU zone that do not use the euro will see prices displayed in their local currency. These are:
Bulgarian Lev (BGN), Croatian Kuna (HRK), Czech Koruna (CZK), Danish Krone (DKK), Hungarian Forint (HUF), Polish Zloty (PLN), Romanian Leu (RON), and Swedish Krona (SEK).
Local prices are calculated automatically based on current exchange rates. Prices may fluctuate because of this.
Local currencies are supported by Shopify Payments, which include Shop Pay, Apple Pay, Google Pay, and PayPal, along with most debit and credit cards.
Please note: For non-euro payments, Shopify charges a conversion fee of 1.5%. We are unable to edit orders that are made with local currencies but are able to refund, return, and create new orders.
Right after making your purchase, you will be sent a confirmation email. However, it may have ended up in your spam folder.
If you cannot find it, click on the Live Chat button and type "Order Status." You will then be prompted to type your order number and email address and you will be given your order status!
We think our products make the perfect gift! Once your item is added to your cart, you can add a special gift note to go along with your purchase.
Your order will come in a package that says "The Adventure Challenge" on the shipping label for the return address and does not include your information. The package will also not include an invoice to avoid ruining the surprise.
Please note: Gift notes can not include emojis and must be less than 250 characters.
Shipping Costs, Transit Times, and Order Status
All shipping timeframes are estimates given to us by the carriers and are subject to change due to delays.
If the item(s) are in stock, products will ship out in 1-2 business days.
From there your order will ship from our Fulfillment Center in Poland and is expected to arrive in 2-6 business days (standard shipping).
We currently are unable to ship to PO Boxes within Germany.
As soon as your order ships out you will receive an email with tracking information.
Please note: Once your package has left our warehouse, The Adventure Challenge is not responsible for weather or mail carrier delays. Shipping costs and timeframes vary according to items and location. If your order contains a pre-ordered item, your entire order will ship when that item(s) is back in stock. Any order shipping to a country that is outside of the EU is considered international and could have extended shipping timeframes, customs fees, or delays.
Check out our Help Page for more information.
Our European web store currently only ships to the following countries within the European Union: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden. Malta & Cyprus shipping and return shipping costs are dependent on the carrier. The costs vary based on item weight and distance from our fulfillment center in Poland.
We are happy to announce that Norway and Switzerland are also available to ship from our EU site. These are considered international orders and possible delays, extended shipping times, and customs fees may apply.
If you wish to ship to other countries, please visit one of our other stores, or visit the US store, which ships anywhere in the world.
- United States - ships internationally
- United Kingdom - ships within the UK.
- Canada - ships within Canada.
- Australia - ships within Australia and New Zealand
International shipping from our US store can typically take an additional 2-3 weeks. Estimated shipping fees will be calculated at checkout before purchase. Some countries also may require customs/collection fees, which are out of our control. You can reach out to your local carrier or customs office for more accurate shipping and customs information, as our data is based on country regulations.
Please note: At this time, we do have a handful of products that are only available on our US site. We cannot ship The Adventure Box Subscription, film, or batteries internationally. If your order is shipping outside of the EU, there is a possibility for extended shipping times frames, delays, and possible fees.
Tracking delays have unfortunately become more frequent with carriers and we are now required to wait 20 days before we are able to file a “lost in transit” claim. Thankfully, packages often resurface long before this time expires, and we are able to resolve these issues sooner.
If your order has exceeded this timeframe, please reach out to us via Live Chat and type "order status". This will ask you to insert some helpful information so our Support Team can assist you as quickly as possible!
Please note: We can only file claims as lost if we are alerted 50 days past the latest tracking update. Any order with no movement past that timeframe is no longer eligible for a refund but we can issue either store credit or a replacement order.
Don't panic! This happens more than you'd expect for a handful of reasons. Here are a handful of things we suggest:
- Allow 2-3 days for it to arrive as delivery scans often update before the package actually arrives at the final destination.
- If you feel comfortable, please check with your neighbors or building manager to see if it was mis-delivered.
- Look at your confirmation email to confirm that the address entered at checkout is correct.
- Reach out to your local carrier office as they will have the most recent update on your shipment.
If your order does not arrive within 2-3 days and you have no luck with your neighbors or the carrier, please click the Live Chat button. This will help gather all your order information upfront and ensure our agents can help you as efficiently as possible. :)
Please note: If you have not received your order and it was marked “Delivered”, please make sure to reach out within 14 days of the scanned delivery date. If you reach out after 14 days, we are unable to file a claim and your order will not be eligible for re-shipment.
The Adventure Challenge is a company that focuses on building connection through products that get you out of your comfort zone and make you come alive.
All of our products are created to encourage a lifestyle of adventure. Our hope is that you will explore outside your habits, dive deeper into your relationships, and create meaningful connections and memories!
All of our products are created to encourage a lifestyle of adventure - to explore outside of your habits, dive deeper into your relationships, and create meaningful connections and memories.
Each product (aside from our Conversation Starters) comes with our signature scratch-off film that will reveal the adventure, date, or challenge to do with your friends, family, or loved ones. Use a plastic scratcher to reveal the activity of your choice. You can also use a debit card or something with a smooth, hard edge to scratch off the challenges also!
There are icons next to the activities that will give you some indication of the preparations you’ll need to make before completing the activity (ie. location, price, etc.).
To reveal your challenge, we'd suggest using the orange scratcher (provided with some products), a fingernail, a credit/debit card, or something with a smooth but firm plastic edge.
Make sure to scratch slowly and lightly at first!
We've noticed coins and keys can damage the scratch-off material. If the book is damaged due to being scratched with a non-recommended material you will not be eligible for a claim.
Our Signature Camera is a Polaroid Camera that was created to go along with our products! Check out the tutorial HERE for instructions on how to properly use it.
The package includes:
- Lomo’Instant Automat Camera
- Remote Control Lens Cap
- Colored Gel Filters
- Inspirational shooting tips
- Photo Stands and Photo Clips
Batteries and Film:
The camera requires two CR2 batteries to operate as well as Fujifilm Instax Mini Film.
There is a remote control lens cap that takes 1 x CR1632 battery (3V) but it is not necessary for camera use.
When you are loading or unloading partially used film, please ensure that you are in a dark room or that the camera is in a bag that has no light to prevent the film from being exposed. If removed properly, the remaining pack of the film can be used in another camera.
Please note: Batteries and film are not included.
For most of our products, you can do the challenges in any order you would like! We do have a Table of Contents that can give you recommendations but please feel free to be spontaneous and use the “Helpful Hint Icons” to choose a challenge that meets you where you are at!
The Adventure Challenge ...In Bed has an introduction section that we recommend completing first. That section is meant to set you up for more fun and success in later challenges!
Couples Edition: In this product, we have placed an icon next to challenges that we believe a babysitter may be needed for! You can check out the “Helpful Hint” page at the beginning of the book for more information.
Adventure Challenge ...In Bed: Despite the name of this product, many of these challenges are not just completed in the bedroom. Because of the variety of the challenges, we recommend that you use your own discretion on whether children can be in the house or if you will want to utilize a babysitter.
Family Edition: Check out this product if you are interested in fun and connection for the entire family!
We are so excited to hear you are interested in The Adventure Challenge products! At this time, we do have a handful of products that are only available on our US site.
BUT don't worry, because we can ship internationally from our US site HERE! (You can also toggle to the US flag icon at the top right corner of this site!)
Please note we cannot ship The Adventure Box Subscription, Film, or batteries internationally. TAG, the texting subscription are also only available for customers with US phone numbers.
We now offer Couples Edition, Family Edition, and The Adventure Challenge ...In Bed in Spanish that can be found on our EU site, our US site, and can ship internationally to anywhere in the world! All of our products are also available in English.
We also now have our Couples Edition and The Adventure Challenge ...In Bed available in French on our EU and CA sites!
We are currently working on other language translations as well.
Sign up for our mailing list and follow us on social media to be the first to know about all new products and translations!
Returns & Exchanges
We offer returns and exchanges for eligible orders that are requested within 30 days from the delivery date.
Check out our full return policy and exclusions HERE - specifically if you are ordering to a country outside of the EU as policies differ.
Damaged or Defective Goods
If you are concerned that your product is damaged or defective, please send us a video or photo so that we can assess the condition of the product and determine the next steps to resolve this for you.
If your issue is eligible for a claim, we will file a claim on your behalf and once it is approved, we will send a replacement order or issue a partial refund.
Please reach out to us via Live Chat or at email@example.com with photos or videos of the damage and we will help make sure everything is made right!
Please note: Without video or photo proof we will not be able to file and process your claim. Defective claims must be filed within 2 years of purchase. Damage due to shipping must be claimed within 30 days of delivery.
Cancellation and Edit Order Request
If your order has not yet shipped, we will happily cancel or edit your order and refund you to your original payment method. You will then be sent an email with the cancellation and/or refund confirmation.
Your order will be sent to our warehouse shortly after you place your order, so we cannot guarantee cancellation or edit requests will be able to be completed before the order transfers to our fulfillment center.
However, if your order has already shipped, we can help you with a return, new order, or exchange within 30 days of the delivery date. Check out our Return Policy above for more information.
Please note: International orders and some products are ineligible for a return. See the return section for more information.
Don't panic! We love helping our customers get current deals! You do not need to cancel your order if you forgot to enter a promo code. We can refund you the difference if you are eligible.
Please note: You can only use one promo code per order, we cannot backdate promotions, the promo code must be active at the date of purchase, promo codes typically do not apply to subscription items, and most promo codes have exclusions such as; one-time use, one per customer, date ranges, and product or price specifications. Free shipping promo codes and offers do not apply to Express or International shipments.
Text and Email Lists
Simply scroll down to the bottom of the site and enter your email address.
You will start receiving information, be the first to know about upcoming products, and receive special offers that you won’t want to miss!
Glad you want to come back, we’ve missed you!
You can resubscribe in two ways:
1. Scroll down to the bottom of the site and enter your email address.
2. Go to your email inbox and open any past emails we’ve sent you. In the email footer, click the link to manage your email preferences. You can then choose the types of emails you receive from us.
For texts, just reply STOP, and you will be opted out of all texts.
To unsubscribe from the email newsletters, scroll to the bottom of your last email and click on the "unsubscribe" link. You can then opt out of emails and remove your email from communications!
Please note: It will take 48-72 hours for you to be completely unsubscribed, so you may still receive notifications within that time frame.
Please reach out to us via Live Chat or at firstname.lastname@example.org if you have any further questions!